To initiate a return or exchange, please visit our Start A Return page. This will guide you through the process and provide you with the necessary instructions.
You have 30 days from the date of delivery to request a refund or exchange for any full-price item that is unworn, undamaged, in its original packaging, and with all labels and/or tags attached.
Yes, certain items may be excluded from our return policy. Specifically, items that have been worn, washed, or altered cannot be returned. Additionally, items on sale are not eligible for returns or exchanges. Please review the product description carefully before making a purchase.
Once we receive your returned item, it typically takes 5-7 business days to process the return or exchange. You will receive a confirmation email once your return has been processed, and any applicable refunds will be issued to your original payment method.
Yes, the customer is responsible for return or exchange shipping. If you are initiating the return or exchange process because of reasons such as changing your mind, ordering the wrong item, or dissatisfaction with the product, this is not covered under our error or defect responsibility.
If you encounter any difficulties in the return process, please reach out to us. We aim to reply within 24 hours.
If you receive a damaged or defective item, please initiate a return within 7 days of receiving your order. To initiate a return, please visit our Start A Return page. We will arrange for a return and provide you with a replacement or refund, depending on your preference and item availability.
