Frequently Asked Questions

Product & Fit

Is your clothing suitable for tall women?
Yes, our clothing is designed specifically for tall women, with a focus on fit, length, and proportions.

What inseams are available?
Currently, our inseams are available in 36 inches (ideal for individuals under 6 ft) and 38 inches or 40 inches (recommended for those over 6 ft).

Will your pants fit me if I'm under 5 ft 9?
With the average inseam for women being 28–32 inches, and our inseams ranging from 36 to 40 inches, it’s very likely that our pants are too long for anyone under 5 ft 9.

How do I determine my size when ordering?
To find your perfect fit, we recommend consulting our size chart located in the sidebar.

Customer Service

How can I contact customer service for further inquiries?
Reach our customer service team through our contact page or email us at contact@talljane.com. We’ll get back to you within 24-48 hours.

Why was my order canceled?
Your order could be canceled for a number of reasons including out of stock items, issues with payment methods, or system-related problems. An email notification is usually sent detailing the reasons.

Orders & Returns

How long does it usually take to process an order?
We usually process an order within 1-3 business days of it being placed. Processing time can sometimes vary due to high order volumes, particularly during holiday seasons.

What is your return policy?
We want you to love your Tall Jane purchase, but if something isn’t quite right, eligible items may be returned within 15 days of delivery. Products must be unused, unworn, unwashed, and returned with original tags and packaging; accessories, intimate wear, and final-sale items are non-returnable. Refunds are issued to your original payment method within 7–10 business days after we receive your return. To begin a return or request an exchange, please start here or contact us at contact@talljane.com

Shipping

What are the shipping options available for my order?
We currently offer standard shipping for domestic orders.

Do you ship internationally?
Yes, we offer international shipping. Delivery times and costs may vary by destination. Please check shipping options during checkout.

Are there any shipping fees associated with my order?
Shipping fees vary depending on the method selected and order weight. Fees are calculated at checkout, with applicable promotions applied automatically.

Can I change my shipping address after placing an order?
Orders are processed quickly. If you need to change your shipping address, contact customer service immediately. We’ll do our best to update it before shipment.

Tracking & Delivery

How can I track my order once it has shipped?
Once your order ships, you’ll receive a confirmation email with a tracking number. If you don’t receive it, please contact us and we’ll assist within 24 hours.

What should I do if my order has not arrived?
If your order hasn’t arrived within the expected timeframe, check the tracking info in your confirmation email. If issues persist, contact our customer service team.

What happens if my package is returned to sender?
If your package is returned due to an incorrect address or failure to claim, we’ll contact you to arrange reshipment. Additional shipping fees may apply.

My package says 'delivered' but I have not received it.
We’re not liable for lost or stolen packages once shipped, but we work with carriers to investigate. If you suspect a lost package, please contact us through our Contact page.