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Tall women’s clothing

FAQ

Is your clothing suitable for tall women?

Absolutely! Our collection is designed specifically with taller women in mind. Our jeans and pants are not just extended in length; they also feature a longer rise for a more comfortable fit around the waist and hips. We focus on providing options for taller women, offering inseam lengths from 35 to 38 inches.

Will your pants fit me if I'm under 5 ft 9?

With the average inseam for women being 28–30 inches, and our inseams ranging from 35 to 38 inches, it’s very likely that our pants are too long for anyone under 5 ft 9. Our extended inseams are designed to accommodate taller women and may not provide the same comfort for those who are shorter.

How do I determine my size when ordering?

To find your perfect fit, we recommend consulting our size chart. You can locate our size chart in the website footer.

How long does it usually take to process an order?

We usually process an order within 1-3 business days of it being placed. Processing time can sometimes vary due to high order volumes, particularly during holiday seasons.

What is your return policy?

We understand that finding the right style and fit is essential. If you are not satisfied with your purchase, you may return unworn and unwashed items within 30 days of receipt for a full refund or exchange.

However, items on sale are not eligible for return. Please refer to our return policy for more detailed information.

How can I contact customer service for further inquiries?

You can reach our customer service team via email at contact@talljane.com. We aim to respond to all inquiries within 24 to 48 hours to assist you with any questions or concerns.

What are the shipping options available for my order?

We currently offer standard shipping for domestic orders.

Do you ship internationally?

Yes, we do offer international shipping. Delivery times and costs may vary based on the destination. Please ensure that you check the shipping options available for your specific country during the checkout process.

How can I track my order once it has shipped?

Once your order has shipped, you will receive a confirmation email containing a tracking number. If the email doesn't arrive or you have trouble locating it, feel free to contact us. We aim to reply within 24 hours.

What should I do if my order has not arrived?

If your order has not arrived within the expected delivery timeframe, please check the tracking information provided in your confirmation email. If there are any discrepancies or if the package appears to be lost, contact our customer service team for assistance.

Are there any shipping fees associated with my order?

Shipping fees may vary depending on the shipping method selected and the total weight of your order. Standard shipping fees will be calculated at checkout, and any applicable promotions will be applied automatically.

Can I change my shipping address after placing an order?

Once an order is placed, we process it quickly to ensure timely delivery. If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is shipped.

What happens if my package is returned to sender?

If your package is returned to us due to an incorrect address or failure to claim it, we will contact you to arrange for reshipment. Additional shipping fees may apply in such cases.

What should I do if I have not received my package?

We regret any inconvenience caused. As a company, we aim to provide our customers with an efficient and trouble-free delivery service.

However, once a package leaves our facility, we do not have control over its transit and delivery, and therefore we are not liable for packages that are lost or stolen. However, we do work diligently with carriers to investigate these issues.

If you suspect your package has been lost or stolen, please utilize the Contact page and we will get back to you promptly.

Why was my order canceled?

Your order could be canceled for a number of reasons including out of stock items, issues with payment methods, or system-related problems. Once your order is canceled, an email notification is usually sent detailing the reasons for cancellation.