Frequently Asked Questions

Is your clothing suitable for tall women?

Yes, our clothing is designed specifically for tall women, with a focus on fit, length, and proportions.

What inseams are available?

Currently, our inseams are available in 36 inches (ideal for individuals under 6 ft) and 38 inches or 40 inches (recommended for those over 6 ft). 

Will your pants fit me if I'm under 5 ft 9?

With the average inseam for women being 28–32 inches, and our inseams ranging from 36 to 40 inches, it’s very likely that our pants are too long for anyone under 5 ft 9. 

How do I determine my size when ordering?

To find your perfect fit, we recommend consulting our size chart located in the sidebar. 

How can I contact customer service for further inquiries?

Reach our customer service team through our contact page or email us at contact@talljane.com. We’ll get back to you within 24-48 hours to help with anything you need!

How long does it usually take to process an order?

We usually process an order within 1-3 business days of it being placed. Processing time can sometimes vary due to high order volumes, particularly during holiday seasons.

What is your return policy?

As a new business, we currently do not accept returns or exchanges. Please make sure to double-check your size using our size guide before placing an order. If you receive a damaged or defective item, contact us within 7 days of delivery, and we’ll issue a full refund. Thank you for understanding!

What are the shipping options available for my order?

We currently offer standard shipping for domestic orders.

Do you ship internationally?

Yes, we do offer international shipping. Delivery times and costs may vary based on the destination. Please ensure that you check the shipping options available for your specific country during the checkout process.

How can I track my order once it has shipped?

Once your order has shipped, you will receive a confirmation email containing a tracking number. If the email doesn't arrive or you have trouble locating it, feel free to contact us. We aim to reply within 24 hours.

Are there any shipping fees associated with my order?

Shipping fees may vary depending on the shipping method selected and the total weight of your order. Standard shipping fees will be calculated at checkout, and any applicable promotions will be applied automatically.

Can I change my shipping address after placing an order?

Once an order is placed, we process it quickly to ensure timely delivery. If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is shipped.

What should I do if my order has not arrived?

If your order has not arrived within the expected delivery timeframe, please check the tracking information provided in your confirmation email. If there are any discrepancies or if the package appears to be lost, contact our customer service team for assistance.

What happens if my package is returned to sender?

If your package is returned to us due to an incorrect address or failure to claim it, we will contact you to arrange for reshipment. Additional shipping fees may apply in such cases.

My package says 'delivered' but I have not received it.

We regret any inconvenience caused. As a company, we aim to provide our customers with an efficient and trouble-free delivery service.

However, once a package leaves our facility, we do not have control over its transit and delivery, and therefore we are not liable for packages that are lost or stolen. However, we do work diligently with carriers to investigate these issues.

If you suspect your package has been lost or stolen, please utilize the Contact page and we will get back to you promptly.

Why was my order canceled?

Your order could be canceled for a number of reasons including out of stock items, issues with payment methods, or system-related problems. Once your order is canceled, an email notification is usually sent detailing the reasons for cancellation.